Refund Policy

At TalaBuy, customer satisfaction is our priority. However, due to the nature of our fulfillment process and product sourcing model, refunds are limited and conditional.

Please read this policy carefully before placing your order.

1. Refund Eligibility

Refunds may be issued only under the following conditions:

1. You received the wrong product (different from what was ordered)
2. Your product arrived damaged or defective
3. The product was not delivered or picked up within the estimated timeframe

To be eligible, you must report the issue within 48 hours of receiving the product (or the agreed pickup date).

2. Non-Refundable Items

The following items are non-refundable:

1. Products marked as final sale or non-returnable
2. Any product that has been used, worn, or damaged after delivery
3. Orders made in error by the customer (wrong size, color, or change of mind)
4. Products without original packaging (when applicable)

3. How to Request a Refund

To request a refund:

1. Contact our support team at support@talabuy.com
2. Provide your order number, product photo (if damaged), and a short explanation
3. Our team will review the case and confirm your eligibility

Refunds, if approved, will be processed within 5–10 business days via your original payment method or store credit, depending on the case.

4. Pickup and Delivery Exceptions

If you fail to pick up your item within the designated time, and delivery attempts are made and refused or missed without communication, TalaBuy reserves the right to cancel the order without refund.

5. Policy Updates

We may update this Refund Policy as our operations and delivery systems evolve. The latest version will always be available on our app and website.

By placing an order on TalaBuy, you agree to this Refund Policy.

If you have any questions, contact us at:

📧 support@talabuy.com