Return Policy

We want you to shop with confidence on TalaBuy. However, since we operate on a small-scale fulfillment model, returns are only accepted under specific conditions.

Please read this policy before placing an order.

1. Return Eligibility

You may request a return within 48 hours of delivery or pickup if:

1. You received a different product than ordered
2. The item is damaged or defective on arrival
3. The item is incomplete (missing major components)

To qualify:

1. The item must be unused and in original condition
2. You must provide a photo and explanation to verify the issue

2. Non-Returnable Items

We do not accept returns for the following:

1. Products marked as non-returnable or final sale
2. Items that have been used, damaged, or altered after delivery
3. Orders where the wrong product was selected by the customer (e.g. wrong color or size, unless the seller made an error)
4. Personal use items like innerwear, skincare, or hygiene-related goods

3. Return Process

To request a return:

1. Email us at support@talabuy.com within 48 hours
2. Include your order number, a photo of the product, and your reason for return
3. Our team will review your request and confirm if the return is accepted

If approved:

1. You will be asked to return the item to a designated drop-off point
2. You will receive a replacement, store credit, or refund based on availability

Return costs may be covered by the customer unless TalaBuy is at fault.

4. Important Notes

1. Returns will not be accepted without prior approval
2. Items must be returned in original packaging
3. TalaBuy reserves the right to refuse returns that do not meet policy terms

5. Policy Updates

This policy may be updated as we expand our delivery and product management systems. Please check this page for the latest terms.

By shopping on TalaBuy, you agree to this Return Policy.

Questions? Contact us:

📧 support@talabuy.com